Redora is operated by Patriot Supply LLC. This policy explains how and when your order is shipped.
Where we ship
We ship worldwide. Countries available for delivery are shown at checkout.
Processing and delivery times
- Processing: orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
- Delivery: most orders arrive within 12–15 business days in total from the date of purchase.
Delivery times are estimates, not guarantees. Delays can happen during holidays, bad weather, customs checks or carrier disruptions that are outside our control.
Shipping costs
Shipping costs, if any, are calculated and shown at checkout before you pay.
Tracking
When your order ships you will receive an email with a tracking number. Please allow 2–5 business days for tracking information to update. If your order contains more than one item, it may arrive in separate packages.
Customs, duties and taxes
Orders shipped outside the United States may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer. If a package is refused because these charges were not paid, the original shipping cost and any return costs will be deducted from the refund.
Wrong address
Please check your shipping address carefully at checkout. If you notice a mistake, email us right away. We can update the address only before the order ships. We are not responsible for orders delivered to an incorrect address provided by the customer.
Lost, stolen or damaged packages
If your tracking has not updated for 10 business days, or your package shows as delivered but you did not receive it, contact us and we will open an investigation with the carrier. Orders with Package Protection are replaced free of charge if lost, stolen or damaged in transit once the claim is confirmed. Claims must be made within 30 days of the estimated delivery date.
Contact
Questions about your delivery? Email realredora@gmail.com with your order number and we will reply within 24–48 hours.