Redora is operated by Patriot Supply LLC. We want you to be happy with your order. If you are not, this policy explains how returns, refunds and warranty claims work.
30-day money-back guarantee
You have 30 days from the date your order is delivered to request a return. You may try the product at home. To qualify, the item must be returned complete, with all parts and accessories (controller, adapter, cables, manual), and without damage caused by misuse, accidents or water.
How to start a return
- Email us at realredora@gmail.com with your order number and the reason for the return.
- We will reply within 24–48 hours with the return address and instructions.
- Send the item back with a tracked shipping service and send us the tracking number.
Please do not send items back without contacting us first. Packages sent to us without a return authorization cannot be accepted.
Refunds
Once your return arrives and has been checked, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to show the refund.
The refund covers the price paid for the returned product. Return shipping costs are paid by the customer, unless the item arrived damaged, defective or was not the item you ordered. Package Protection is not refundable once the order has shipped. If you return a product, any 3-Year Extended Warranty purchased for it is refunded as well.
Damaged, defective or wrong items
If your order arrives damaged, defective or is not what you ordered, email us within 7 days of delivery with your order number and photos or a short video of the problem. We will send a replacement or issue a full refund, including shipping, at no cost to you.
Warranty
All Redora products include a 1-year limited warranty from the date of delivery, covering manufacturing defects under normal use. If you purchased the 3-Year Extended Warranty, this cover is extended to 3 years from delivery. The warranty does not cover misuse, water exposure, accidents, unauthorized repairs or normal wear. To make a claim, email us with your order number and photos or a short video of the problem. If the claim is approved, we will repair or replace the product, or refund it if a replacement is not available.
Cancellations
You can cancel your order free of charge before it ships. Email us as soon as possible with your order number. Once an order has shipped it cannot be cancelled, but you can return it under this policy.
Contact
Patriot Supply LLC (Redora)
30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: realredora@gmail.com